You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

Co-Payment/Co-Insurance/Deductibles

All applicable co-payments, deductibles, or any other out-of-pocket expenses are expected to be paid at the time of the appointment. Payment is accepted by cash, credit card, or check.

Cancellation Policy

If you are unable to attend your scheduled appointment, any reschedules, or cancellations must be made more than 24 hours before the appointment. Any appointment rescheduled or canceled within the 24 hour window of the appointment start time will be subject to our cancellation fee.

If you have any questions, please contact our billing team.

Frequently Asked Questions

What is Counseling?

Counseling is a combined effort between the counselor and client. Professional counselors help clients identify goals and potential solutions to problems which cause emotional distress; seek to improve quality of life and promote behavior change and optimal mental health.

How do I get started?

Request an appointment online or send us an email or give us a call (757-347-2300) directly.

How do I know if I need counseling?

Everyone’s circumstances are different that can lead a person to seek help. Here are some common indicators that you may want to reach out for professional support from a counselor: emotional difficulties, relationship problems, poor communication skills, difficulty sleeping, decrease work performance, maladaptive coping skills to stressors.

What if I’m having a crisis?

Emergency Services are designed to address urgent or severe behavioral health crises. Emergency Services staff provides 24-hour crisis assessment and referral services to individuals living within the county.

Williamsburg: Colonial Behavioral Health Emergency Services:
757-378-5555
https://www.colonialbh.org/need-help-now.aspx

Hampton-Newport News Community Services Board Crisis Services:
757-788-0011
https://www.hnncsb.org/adults-in-crisis#CSEmergencyServices

What is considered private/Confidential?

Yes, everything you say is confidential and our therapists have permission to protect your privacy during counseling sessions. There are some exceptions to the rule of confidentiality. By law, the therapist is required to report:

Threats of harm to oneself
Threats of harm to other
Suspected child or elder abuse – if the client is the victim or perpetrator

Do you offer Telehealth?

Yes, we do provide telehealth. Telehealth is a safe and convenient option for home-based mental health therapy. You may be able to attend appointments without the need for transportation, time off or childcare arrangements. These factors may play an important role in the long-term treatment plan.

Do I have to live in Virginia to receive treatment?

All counseling clients must be physically located in Virginia at the time of the session.

Two Rivers Wellness Center

1158 Professional Dr Ste K, L, M
Williamsburg, VA 23185
757 347 2300
info@tworiverswellness.org
tworiverswellnesscenter.org

Resources

External Resources

Fees & Payment

Frequently Asked Questions

Two Rivers Wellness Center

I want to meet with a therapist.